FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Olympus by the Sea in Frankford, DE, vibrant lifestyles await in our thoughtfully designed one, two, and three-bedroom apartments. Our Frequently Asked Questions page is your go-to resource for insights into our community. Unravel your curiosities—answers are just a click away! 

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    No, we do not offer a waitlist, but we do keep an interest list for those looking for a specific apartment home that is not available!

  • Are there short-term or flexible lease options available?

    Yes! Please contact the leasing office for more details.

  • Do prices change based on lease term or floor plan?

    Yes! Please contact the leasing office for more details.

Application & Leasing

  • What is the application process and timeline?

    Applications are completed online through our website. A $50 application fee (per person) and $250 administrative fee (per household) are due at the time of application. Please be advised these fees are non-refundable. Applications can take up to 72 hours to process, and approval for an apartment home is based on credit, criminal background history, and income.

  • What documents are required to apply?

    Valid photo ID and proof of income.

  • Can I lease an apartment without an in-person visit?

    Yes! Virtual tours via video call are also available! We would love to show you everything our community has to offer! Self-guided virtual tours are also available on our Apartments.com listing here: https://www.apartments.com/olympus-by-the-sea-frankford-de/vfsbk9g/

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    Non-refundable fees due at the time of application: $250 administrative fee (per household), $50 application fee (per person over the age of 18). Due at move-in: rent, Community Bundle Fee ($65/month, which includes internet for your home and trash pick-up from your front door 5 nights/week), security deposit (starts at $1,200), pet fee (if applicable, $300/pet, one-time fee), monthly pet rent (if applicable, $25/pet/month), storage unit (rentable item, $75/month if applicable), garage rent (rentable item, $175/month if applicable).

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Community Bundle Fee ($65/month, which includes internet for your home and trash pick-up from your front door 5 nights/week), security deposit (starts at $1,200), pet fee (if applicable, $300/pet, one-time fee), monthly pet rent (if applicable, $25/pet/month), storage unit (rentable item, $75/month if applicable), garage rent (rentable item, $175/month if applicable).

  • What payment methods are accepted?

    Online payments: credit card or e-check. Checks or cashier's checks made payable to Olympus By The Sea may be submitted to the leasing office.

  • Are late fees charged for late rent, and when?

    Yes, a 5% late fee is charged if payment is not made by the 6th of each month.

Resident Policies

  • What is the guest policy?

    We would love to welcome your guests to our community! Please be advised a resident must accompany their guests if they would like to use the amenity spaces.

  • What is your smoking policy?

    We are a non-smoking community. Residents and guests must be 50 feet from the building if they wish to smoke and must clean up their trash.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    Pool: 8AM-10PM, Clubhouse: 5AM-10PM, Gym: open 24/7!

  • Are there community events or resident programs?

    Yes! Olympus By The Sea hosts community events and resident programs. Please contact our leasing office for more details.

Parking & Transportation

  • Are parking permits required?

    No, parking permits are not required at Olympus By The Sea. 

Utilities & Services

  • How do I set up electricity, water, and internet?

    Our office will set up your water and sewer accounts. Electric: please contact Delaware Electric Co-op to set up your electric by calling 302-349-9090. They will need the meter number (the leasing office will send it with your move-in instructions) and a copy of your lease. Internet: your home is internet-ready, but you will need to contact WhiteSky to obtain your passcode to the secure network. WhiteSky can be reached at 866-755-8593 or support@whitesky.us.

  • What internet or cable providers service the community?

    WhiteSky internet (lines were run by Verizon). Streaming services are available for purchase for cable.

  • Is renters insurance required?

    Yes, renters insurance is required for all residents at Olympus By The Sea.

  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Yes! These services are included in the $65 monthly community bundle fee.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes! Please call our office and select the appropriate prompt for emergency maintenance.

Move-In & Move-Out

  • How do I schedule my move-in date and time?

    Please contact our office at 302.248.1400 or bythesea@olympusproperty.com.

  • What is the move-out notice period?

    We require a written 60 day notice to vacate.

Accessibility

  • Are accessible (ADA) apartments available?

    A limited number of ADA apartment homes are offered within our community.